Customer Care
We know these are unprecedented times, and because safety is top priority for all of us here at prAna, our retail stores have been temporarily closed to help prevent the spread of COVID-19. But fear not, we’ve made some short-term changes to our return policy that will hopefully make your experience a little easier.

We are now extending our normal return window to provide an additional 60 days on all purchases made after January 1, 2020. This means that purchases can be returned up to 120 days after the original ship date. And as always, any purchase made at a prAna retail location may be returned online for a prAna merchandise credit. You can initiate your return here, or simply contact our Customer Care Team through the Customer Care form.

We’re here if you need us, please reach out if you have any questions or concerns.
We Stand By Our Goods?
We are committed to setting you free to explore the world and chase your adventures. The last thing we want to happen is for our clothes to get in the way.

If you return your merchandise within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.

If you return it after 60 days with the original receipt or packing slip, we will issue a merchandise credit at the original selling price. If you do not have proof of purchase, we will issue a merchandise credit at the lowest selling price, and will need to see your ID to complete the transaction in our retail locations.

We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; accept returns of final sale items; nor accept returns due to misuse or neglect.

*Please note: If you made a purchase as an Influencer, online returns must be processed online, and in-store purchases must be processed in one of our retail stores.
Need to Contact Us?
Please use our Customer Care form
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